Return Policy

Returns & Exchanges

For the Holiday Gift Giving Season the Return exchange policy for UNOPENED items still sealed in the original packaging is extended through January 8th.

WITHIN 30 DAYS OF PURCHASE:

Unopened items sent back as a Return will be 100% refunded after they are received at our warehouse.

Opened items sent back as a Return will get a 100% refund minus a $15 disposal/restocking fee.

Unopened items sent back as an Exchange will get the requested item sent to them, plus or minus a price adjustment if the new item is a different price that the item originally purchased, plus a $15 shipping fee for shipping the new item.

Opened items sent back as an Exchange will get the requested item sent to them, plus or minus a price adjustment if the new item is a different price that the item originally purchased, plus a $10 disposal/restocking fee, plus a $15 shipping fee for shipping the new item.

BEYOND 30 DAYS OF PURCHASE:

Opened and Unopened items sent back as a Return will be assessed on a case by case basis and can receive up to a maximum of a 50% refund. Special consideration will be given to Repeat Customers.

Unopened items sent back as an Exchange will get the requested item sent to them, plus or minus a price adjustment if the new item is a different price that the item originally purchased, plus a $15 shipping fee for shipping the new item.

Opened items sent back as an Exchange will not be accepted beyond 30 days from the original purchase.

We do not provide prepaid return shipping labels. As a small business we cannot afford to provide both free shipping on the order and then also free shipping on returns. If you feel you still qualify for a prepaid return shipping label please contact bedsheetlady@gmail.com

CLICK HERE TO DOWNLOAD THE RETURN/EXCHANGE FORM (PDF)

Seven Year Pilling Warranty

  • Our sheet sets and pillowcases are warrantied for Seven Years from date of purchase to not develop Pill Balls (Pilling).
  • If a piece does develop pill balls, the customer will be required to send us a picture of the pill balls and tell us which pieces were affected.
  • We will then send a replacement piece to replace that one piece. Monetary refunds will not be given.
  • This Seven Year Warranty only covers pill balls, not wear and tear or any other damage.
  • CLICK HERE TO DOWNLOAD THE RETURN/EXCHANGE FORM (PDF)

If you have any questions feel free to contact us at: bedsheetlady@gmail.com