Returns & Exchanges
We are happy to accept Returns within 30 days of purchase for either Refund or Exchange when all pieces are returned with all original packaging material and the completed Return/Exchange Form.
For defects and shipping errors we may require the customer to send a picture showing the defect or incorrectly received item.
If the reason for the return is that the customer is just not happy with the color or quality, we will accept the return, but we do not provide a prepaid return shipping label. In these cases the customer is responsible for return shipping.
If only one piece is defective, only that piece will be replaced, not the entire set.
Items can still be returned even after being washed and used, as long as it is still within 30 days of purchase.
Seven Year Pilling Warranty
- Our sheet sets and pillowcases are warrantied for Seven Years from date of purchase to not develop Pill Balls (Pilling).
- If a piece does develop pill balls, the customer will be required to send us a picture of the pill balls and tell us which pieces were affected.
- We will then send a replacement piece to replace that one piece. Monetary refunds will not be given.
- This Seven Year Warranty only covers pill balls, not wear and tear or any other damage.
- CLICK HERE TO DOWNLOAD THE RETURN/EXCHANGE FORM (PDF)
If you have any questions feel free to contact us at: firstname.lastname@example.org